Press Release: 449 8th July, 2016
Air Macau Was Rewarded 2016 Travel Agent Friendly Airline Award –Potential
2016 Travel Agent Friendly Airline Award ceremony was held by Korea Association of Travel Agents (KATA ) on the 28th of June 2016. The performance of Air Macau was outstanding and was rewarded 2016 Travel Agent Friendly Airline Award -Potential.
Travel Agent Friendly Airline Award that held by KATA was started from 2015. The standard of the award is based on the level of travel agents’ satisfaction and quality of services in different sections provided by airlines. The purpose of conducting this award is to link airlines and travel agents together in order to achieve a win- win situation.
To ensure the objectivity and impartiality in selection, KATA consulted from experts and construct cross-country surveys for travel agents. According to the result discovered from surveys, KATA issues a selection report.
The Chairman of KATA gave a speech in the reward ceremony saying, “I’m appreciated to convene the 2nd Travel Agent Friendly Airline Award ceremony. I’m glad to see each airline has being positive in the operation with travel agents after the 1st Travel Agent Friendly Airline Award. This includes launching sales guideline to travel agents, convening airline ADM policy seminar and providing issue ticketing training to the staffs of travel agents etc. In this year, we will continue to focus on development in tourist industry and I earnestly request for more participation and support from airlines and travel agents.’’
82 airlines, including Asia, Europe and North America, are involved in the reward selection of 2016 while 123 BSP travel agents participate in the voting system of the selection.
Throughout this year, Air Macau and BSP travel agents have built up a positive interaction in five aspects. They include income management in issue ticketing, price strategy, travel agent support, compensation to travel agents and customer service. Obtaining favorable evaluations from all the 123 BTS travel agents, Air Macau was rewarded 2016 Travel Agent Friendly Airline Award -Potential. This reward is an absolute approval to Air Macau in the operation with travel agents in this year. By using this reward as a foundation, Air Macau will cooperate with BTS travel agents in a more energetic way in order to achieve a higher quality of interaction. We are constantly improving our service and looking forward to our performance in the 3rd Travel Agent Friendly Airline Award.
Issued by Air Macau on 8th July, 2016
For further inquiries, please contact Ms. Quan Lu, PR, Air Macau at (853) 83966281.