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What is the office hours of Air Macau reservations office? |
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Macau Station:
The reservations office operates from 9:00 am to
6:00 pm Monday through Sunday, seven days a week
including public holidays and typhoon days. Reservation
Hotline:(853)396-5555
Taiwan Station:
The reservations office operates from 8:30 am to
6:00 pm Monday through Friday. On Saturday it operates
from 8:30 am to 5:00 pm and 8:30 am to 12:30pm for
Sunday. For public holidays and typhoon days, it
operates from 8:30 am to 5:00 pm . Reservation Hotline:(886-2)2707-0377
Beijing Station:
The reservations office operates from 9:00 am to
6:00 pm Monday through Saturday, on Sunday it operates
from 9:00 am to 12:00 pm. Reservation hotline: (86-10)
6515-8988
Xiamen Station:
The reservations office operates from 9:00 am to
6:00 pm Monday through Friday, on Saturday it operates
from 9:00 am to 12:00 pm. Reservation hotline: (86-592)
211-1801
For emergency case during the holidays, please contact
with airport office (86-592) 573-0013
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What information shall I provide upon making a reservation with Air Macau or its travel agencies? |
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Name in English that is identical to the one in your passport or related travel document.
Your itinerary (point of departure
and arrival, date and time of travel), class of
service (business or economy class).
Telephone contacts in cities of departure, stopover and destination.
Ticket number if available. If
not, the reservation agent will inform you the ticketing
time limit by which you must have your ticket issued
else your reservation is subject to cancellation.
After issuing ticket, please remind your ticketing
agent to put your ticket number into your passenger
name record, without which, your reservation is
again subject to cancellation
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What is the use of a booking reference? |
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A booking reference
is also known as computer reference, it is a key to
retrieve your booking record from the computer. When
you have successfully made a booking, the reservation
agent will give you a booking reference. Please memorised
it, whenever you wish to make changes to your booking,
simply quote your booking reference, your record will
pop up quickly in the computer for changes that you
wish to make. |
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May I change name in a booking record? |
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No in general name change is not allowed, except in the following cases:
there is a spelling mistake
the family name was mistakenly taken as first name
misuse of sex title or personal title
adding initial or middle name to the existing name
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Shall I need to reconfirm the onward and return booking? |
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Yes, if you stay
in a city for more than 72 hours, you are required
to reconfirm at least 72 hours before departure, else
your onward or return reservations is subject to cancellation.
Upon reconfirmation of your onward or return flight,
your are required to provide local telephone contact,
it is important because whenever there is any change
on your flight, our staff shall be able to contact
you. You may reconfirm your flight by clicking Air
Macau online reconfirmation. |
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My I request a special meal to be served onboard? |
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Yes, you may. Air Macau generally
provides the following special meals on board:
VGML Vegetarian meal
CHML Child meal for age below 12
There are other special meals that may be requested
on the ground of religion and health, please order it
in advance by contacting the respective Air
Macau's online offices or click into Air Macau's
website and order
special meal via Internet. |
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May I book a reservation on carriers other than Air Macau with Air Macau's reservations office? |
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Yes, in general, if you have booked
the first leg of your itinerary on Air Macau, Air Macau
will, on your request, make your onward bookings on
carriers other than Air Macau subject of course to the
availability display of that carrier in Air Macau's
system. For example:
If you have booked Taipei - Shenzhen on Air Macau,
and wish to book from Shenzhen to any Mainland destinations
on Shenzhen Airlines.
If you have booked Taipei - Macau on Air Macau,
and wish to book onward reservations from Macau
to Fuzhou or Hangzhou on Xiamen Airlines.
In the above example, Air Macau can book because
both Shenzhen and Xiamen Airlines' availabilities
can be displayed in Air Macau system for booking.
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What shall I do if I loss my ticket? |
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Please notify
Air Macau or the travel agency from which your ticket
was purchased. If ticket was lost after commencing
on your journey, you shall be required to purchase
a full fare ticket to cover the segment(s) of the
ticket lost. On returning home, report your loss to
the agency from which your ticket was purchased, they
will process loss ticket refund procedure. Air Macau
will refund the full fare tickets minus the applicable
administration fee after a reasonable period of time. |
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Do I have to cancel the seat that I am not going to travel? When I change the date of travel, do I have to cancel the original arrangement when I book myself into a new one? |
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For the sake of other passengers, who might require a seat to travel, we shall appreciate your cooperation to cancel any booking that you are not going to travel.
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Can I check departure and arrival information in the web without a flight number? |
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Yes, you can, all you need to do is
to enter the departure and arrival city and the date. |
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| * If the above FAQ do not
cover your inquiry, please click on
web proposal and put your question in an email to
Air Macau. We will certainly get back to you as soon
as possible. |
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